Returns Policy

 

How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

 

1. Please email steve@hazytrails.co.uk to request an returns number.

 

2. Print the email received from customer services showing your Returns number and send your item with a recorded delivery service to:

 

Returns
Hazy Trails Ltd
13 The Woolmead
East Street

Farnham
GU14 7SA

 

You can return any items to any one of our retail outlets also.

 

Return Exceptions

E-Liquid can not be returned if it is opened.

 

Postage Charges

Items you return unused will have to be posted back at your own cost or dropped into one of our retail stores. We will not refund return postage.

 

Exchanges

If your item is in like new condition, you may exchange your item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

 

Opening Times

 

 

TIDWORTH

Monday    9am–5:30pm

Tuesday    9am–5:30pm

Wednesday    9am–5:30pm
Thursday    9am–5:30pm
Friday    9am–5:30pm
Saturday    10am–4pm
Sunday    Closed

 

 

FARNHAM

Monday    9am–5:30pm

Tuesday    9am–5:30pm

Wednesday    9am–5:30pm
Thursday    9am–5:30pm
Friday    9am–5:30pm
Saturday    9am–5:30pm
Sunday    Closed

 

 

 

ALTON

Monday    9am–5:30pm

Tuesday    9am–5:30pm

Wednesday    9am–5:30pm
Thursday    9am–5:30pm
Friday    9am–5:30pm
Saturday    10am–4pm
Sunday    Closed