Returns Policy


How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.


1. Please email to request an returns number.


2. Print the email received from customer services showing your Returns number and send your item with a recorded delivery service to:


Hazy Trails Ltd
13 The Woolmead
East Street

GU14 7SA


You can return any items to any one of our retail outlets also.


Return Exceptions

E-Liquid can not be returned if it is opened.


Postage Charges

Items you return unused will have to be posted back at your own cost or dropped into one of our retail stores. We will not refund return postage.



If your item is in like new condition, you may exchange your item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.